AppleBattery.com FAQ

🔍 Products and Compatibility

Q1: Are your batteries genuine Apple accessories?
A: We offer two options:

Original Apple batteries (with official warranty, higher price)

High-end compatible batteries (Apple MFi certified, more cost-effective)

All products are rigorously tested to ensure a perfect match with your device.

Q2: How do I confirm that the battery is compatible with my iPhone/MacBook model?
A: Three ways:

1. Use the "Model Search Tool" on the homepage (enter such as iPhone 14 Pro or MacBook Air A2337)

2. Check the model number on the back of the device/system information

3. Contact online customer service to send a photo of the device for confirmation

Q3: Will compatible batteries affect iOS system functions?
A: MFi certified batteries will not trigger the "non-genuine battery" warning (iOS 15+), and support:
✓ Battery health display ✓ Optimized charging ✓ Complete performance

 

💰 Purchase and discount

Q1: How much cheaper than Apple's official battery replacement?
A: Our prices are 30-50% lower than Apple Store, for example:

Model Apple       Official Price     Our Price
iPhone 15                $89                  $29
MacBook Pro 14"    $249                $39

Q2: Are installation tools and tutorials included?
A: All battery kits include:

Professional repair tool kit

Graphical manual + 4K video tutorial (supports Chinese)

Waterproof glue (iPhone series)

 

⚙️ Installation and use

Q1: Will the waterproofness be lost if I replace the battery myself?
A: We will provide original waterproof glue for iPhone series, but we recommend:

Avoid direct immersion

After replacement, let it stand for 12 hours before use

Q2: Is calibration required after replacement?
A: Recommendations for different devices:

iPhone: Use it until it automatically shuts down after fully charging, then recharge it

MacBook: Reset SMC (see the official website support page for tutorials)

Q3: Why does the health of the new battery show 95%?
A: This is normal! Lithium batteries are factory reserved with buffer space, and will stabilize at 100% after 2-3 weeks of use.

 

⚠️ Safety and Warranty

Q1: How to tell if the battery is safe?
A: Look for three major guarantees:

Battery code can be verified on the official website

Equipped with overcharge/over-discharge protection chip

100% cycle test report before shipment

Q2: What is the warranty policy?
A: Industry-leading guarantee:

Original battery: Apple official warranty (1 year)

Compatible battery: We provide 2-year warranty (free replacement)

Q3: How to deal with battery swelling?
A: Stop using it immediately! Take a video and contact customer service, we will bear:

Full refund or replacement

Reimbursement of professional recycling costs

 

🌍 Logistics and after-sales

Q1: Do I have to pay customs duties for international transportation?

A: Our transportation channels include customs clearance and customs duties, but some countries may incur small customs clearance fees (such as Brazil).

Q2: Is the return process complicated?

A: If the return is due to product quality issues, we will bear the return shipping cost; if the return is due to personal reasons, the buyer needs to pay the shipping cost.

If we still haven't answered your question, you can contact us below and we'll get back to you as soon as possible.